Caring Leadership: How to be a Catalyst for Change

Caring Leadership is about influencing others by putting people at the center of what we do. Leaders must develop and communicate to employees a sense of purpose and a passion for what they do. Leaders must take responsibility for the power they have to be a catalyst for change and to exercise that power in a manner that respects the people working with them by not managing through fear. Leaders should make heroes out of their employees and create a positive work environment where play and celebration is encouraged. Leaders must have the confidence and persistence to keep focused on their vision in the face of the criticism and negativity of the naysayers. Leadership is about developing a sense of pride and commitment in others.

 At the end of this session, participants will be able to:

·    Identify the five characteristics of passionate leaders.

·    Identify the six types of power.

·    Identify the seven ways to make heroes of employees.

The program addresses Integrated Talent Management and Interpersonal Skills on the ATD Competency Model.

Harley King has been involved in health care for over 40 years and has held several positions of leadership in marketing, sales, operations, customer service and human resources. He is currently a speaker, workshop facilitator and author. Harley is the co-author and executive producer of a customer service program that has been taught to over 400,000 people over a period of 30 years. He has trained over 7500 people to conduct the program. Harley speaks and trains in the areas of leadership, customer service, service recovery, sales, marketing, and creativity.